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Canceled Withdrawals

Here you will learn about the types of cancelled withdrawals

Option 1 - Client Blocked​

This rejection corresponds to when blacklisting is blocked.

Response errorCode 1​

{
    "uid": "01GMB3VVRB3QWYDKW6Z92W2T3B",
    "status": "canceled",
    "message": "The client is blocked",
    "errorCode": "1"
},

Option 2 - Limits Commerce​

The customer has exceeded the limits set for the commerce.

Response errorCode 2​

{
    "uid": "01GMB3VVRB3QWYDKW6Z92W2T3B",
    "status": "canceled",
    "message": "Exceeds daily limit daily,
                remaining available 5.000.000,00 BRL for the day, 10.000.000,00 BRL for the week,
                30.000.000,00 BRL for the month. Maximum withdrawal per transaction 6.000.000,00 BRL",
    "errorCode": "2"
},

Option 3 - Balance available​

No balance available for the selected currency

Response errorCode 3​

{
    "uid": "01GMB3VVRB3QWYDKW6Z92W2T3B",
    "status": "canceled",
    "message": "The withdrawal amount exceeds the available balance in this currency",
    "errorCode": "3"
},

Option 4 - Bank rejections​

Response errorCode 4​

{
    "uid": "01GMB3VVRB3QWYDKW6Z92W2T3B",
    "status": "canceled",
    "message": "The entered account does not exist",
    "errorCode": "4"
},

Response errorCode 11 (Only InstantPayouts)​

{
    "uid": "01GMB3VVRB3QWYDKW6Z92W2T3B",
    "status": "canceled",
    "message": "InstanPayouts not available, please try again",
    "errorCode": "11"
},

Response errorCode 12 (Only InstantPayouts)​

{
    "uid": "01GMB3VVRB3QWYDKW6Z92W2T3B",
    "status": "canceled",
    "message": "Destination bank not available",
    "errorCode": "12"
},

Response errorCode 13 (Only InstantPayouts)​

{
    "uid": "01GMB3VVRB3QWYDKW6Z92W2T3B",
    "status": "canceled",
    "message": "Internal error, please try again",
    "errorCode": "13"
},

Response errorCode 16​

{
    "uid": "01GMB3VVRB3QWYDKW6Z92W2T3B",
    "status": "canceled",
    "message": "The phone number is not valid in Payphone.",
    "errorCode": "16"
},

Response errorCode 17​

{
    "uid": "01GMB3VVRB3QWYDKW6Z92W2T3B",
    "status": "canceled",
    "message": "Internal error, failed validations.",
    "errorCode": "17"
},